Shipping & Delivery

All of our products are custom printed to order for you, based on your selections. This on-demand production system helps reduce over-production and excess waste. In addition to being good for the environment, it also allows us to offer a larger variety of products, designs, and sizes than would normally be possible for a small company like ours!

Thank you for supporting our business!

 

Shipping Costs (USA & Puerto Rico)

Shipping is available to all 50 states in the USA, and to Puerto Rico. Currently, we do not offer international shipping.

Standard Ground Shipping fee is calculated at checkout.

Free Standard Ground Shipping for all orders over $75.00!

All orders ship from the United States on business days, Monday through Friday (excluding US holidays).

 

Delivery

Please allow 10-14* calendar days from your date of purchase for your items to arrive – but often they arrive sooner than that!

Due to our on-demand printing process, there is a production time of about 2-5 business days before your items ship. Once your items ship, it takes about 3-5 business days in transit through the US Postal Service (for delivery locations based in the continental US).

(*PLEASE NOTE: Orders shipping to Alaska, Hawaii, and Puerto Rico may take 10-30 days from date of purchase to arrive.)

  

Tracking a Package

After placing an order, you will receive an order confirmation email and your products will enter into the production process the same day. Once your order/item ships, you will receive a shipping notification email that includes a tracking number for your package.

PLEASE NOTE: If you order multiple products, your items may not all be shipped at exactly the same time from the same US location, therefore your order may arrive in multiple packages and on different days. 

You will receive a separate tracking number for each of your packages. 

After the tracking numbers are generated, you may not see any shipping updates for 12-48 hours while the package is being transferred from the printing location to the post office and logged into their system. 

 

CONTACT US

If you any questions or concerns, fill out the form below or send us an email at support@oakstonefive.com

Hours of operation are Monday through Saturday 8AM-5PM EST. We’ll get back to you within 24 hours!